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Leveraging a global network and advanced processing and packaging solutions, Soontact is ready to deliver. For business, product, or media inquiries, simply fill out the form or call us at the number listed.

Frequently Asked Questions

Can’t find the answer you’re looking for? Reach out to our customer support team.

Q: What types of products can your machines pack?

A: Our machines can handle powders, granules, liquids, sauces, solid items, irregular products, and fragile foods. We also provide specialized lines for food, hardware, cosmetics, and daily necessities.

Q: How do I know which machine is suitable for me?

A: Just send us your product details (size, weight, material), desired bag style, and expected speed—we’ll recommend the most suitable model for you.

Q: What kind of packaging bags can your machines use?

A: Our machines support pillow bags, gusset bags, quad-seal bags, stand-up pouches, zipper bags, and more, depending on the machine model.Also we have model for irregular type bag.If you have sample, welcome contact us to confirm suitable packing machine.

Q: Can your machines be customized for my product?

A: Yes, we offer both standard and customized packaging solutions. Our engineering team can adjust the machine structure, feeding method, and bag style to fit your specific product.

Q: Can I test my product on your machine before ordering?

A: Absolutely. You can send us product samples and packaging materials—we’ll run a test and send you videos and data. If you not convenient to send us sample. we can buy in local or DIY similar size product to testing.

Q: What is the lead time for your machines?

A: Standard machines are usually ready to ship within 7~15 working days. Customized solutions may take 30–45 days, depending on complexity.

Q: Do you provide installation and training?

A: Yes, we provide video tutorials, manuals, and online support. For full packaging lines or special projects, we offer overseas engineer installation and training services.Each client is assigned a dedicated after-sales specialist and technical support engineer.

Q: How do you handle after-sales service?

A: Each client is assigned a dedicated after-sales engineer and support specialist. We offer remote troubleshooting, spare parts supply, and lifelong technical support.

Q: What is your warranty policy?

A: All machines come with a 12-month warranty for core components. Wear parts are excluded but available at low cost from our spare parts warehouse.

Q: Do you have CE /UL or other certifications?

A: Yes, our machines are CE/UL -certified and built according to international standards. Additional certifications can be provided as required.